Designing great experiences requires an organisation to design not just a series of artifacts, but also to design the things that go on in between those interactions. ...
I will be talking at Step Two Design's Intranets 2011 conference in Sydney in May. During the talk I will be drawing connections between customer experience, service design and intranets....
The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad context ...
I'm happy to have been added to the workshop program of the upcoming UX London conference being held at the Cunningham Hotel, London, April 13-15....
