Monthly Archives: March 2011
What service design can learn from Gehry Partners
Reflections on a recent lecture organised by the School of Architecture, presented by Craig Webb from Gehry Partners, a colleague of the star architect Frank Gehry for over 20 years. [...]
The impact of “undesigned” service experiences
Designing great experiences requires an organisation to design not just a series of artifacts, but also to design the things that go on in between those interactions. [...]
Presenting at Intranets 2011
I will be talking at Step Two Design’s Intranets 2011 conference in Sydney in May. During the talk I will be drawing connections between customer experience, service design and intranets. Bookmark on DeliciousDigg this postshare via RedditShare with StumblersTweet about [...]
Innovation in customer experience
The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad [...]
Leave a comment
Presenting at UX London
I’m happy to have been added to the workshop program of the upcoming UX London conference being held at the Cunningham Hotel, London, April 13-15. [...]
