Monthly Archives: January 2012
A spirituality of technology…
In his recent article “Heart of Darkness: A mild polemic” Jon Kolko quotes a line from me. We had been discussing the article and the topic; here is the full version of what I wrote. I didn’t want it to [...]
Ira Glass on storytelling
In his sold-out Sydney Festival shows in January of 2012, Ira Glass gave tips on how to tell a good story. It was a great opportunity to learn from a very talented and seasoned storyteller. [...]
5 useful concepts when practicing service design
Towards the end of last year, Jono and I attended the 3 day Intensive Service Design Course at UNSW (November 21–23) lead by Marc Stickdorn. It was a fun and insightful experience with lots of acting and performing and also [...]
Service design, interaction design & design thinking
I was recently in the position of needing to articulate for a group of people what it is I mean when I use certain phrases/terms – interaction design, service design, and design thinking in particular. For reference, here they are. They’re [...]
Out with the old, in with the new
Yesterday Steve and I presented some rough concepts to a client. Nothing new there, but the client’s reaction to them made me reflect on the difference between my old way of working (pre-Meld) and my new methods of creating work [...]
