After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put…
Successful service design delivers outcomes that matter to all the users and stakeholders of a service.
However, this is not so simply done, and there tend to be three key tensions to balance:
- Framing the problem space as a service, in a useful fashion
- Engaging users and stakeholders in decisions
- Building capability and mindsets to support outcomes
Head on over for the full response on Apolitical, and join the conversation!