Author Archives: Steve
Striving for Insights from Design Research
Understanding The analysis and synthesis of research data is the process by which we move from observations to understanding. As discussed elsewhere, there are a number of methods we employ to make this leap. The key consideration here is that we [...]
The Character of Design
An article of mine was published today, attempting to articulate my understanding of what lies behind Design methods and tools. With synthesis we have the generative engine of design. But if there is a strength and power to design, then [...]
User Experience: A response to Adam Connor
What follows is a response to Adam Connor’s attempt to articulate his personal definitions and beliefs about UX Design. I appreciate the effort required to make such an attempt, and respect that these are his beliefs and will try to [...]
A spirituality of technology…
In his recent article “Heart of Darkness: A mild polemic” Jon Kolko quotes a line from me. We had been discussing the article and the topic; here is the full version of what I wrote. I didn’t want it to [...]
Service design, interaction design & design thinking
I was recently in the position of needing to articulate for a group of people what it is I mean when I use certain phrases/terms – interaction design, service design, and design thinking in particular. For reference, here they are. They’re [...]
Service Design: A Twitter discussion with Dave Gray & friends
The following conversation took place via Twitter on Tuesday 29th November (late Monday 28th November in north america) between myself, Dave Gray, and a variety of other people. The topic was Service Design, with two main sub-topics: the main challenge [...]
Some of the ideas you won’t hear from me this week…
I’m very frustrated right now, having just received an email telling me that my presentation at a conference on customer self-service has to be cancelled due to a contractual conflict with the conference sponsor. I had been asked at short [...]
The progress of interaction design
(Republished from interaction.ixda.org) As the focus of the work of Interaction Designers has shifted from direct control-response interfaces to the design for behaviour and activity, the nature of our work has also shifted away from the design of discrete interactions [...]
Innovation in customer experience
The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad [...]
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Presenting at UX London
I’m happy to have been added to the workshop program of the upcoming UX London conference being held at the Cunningham Hotel, London, April 13-15. [...]
