Me: “OMG, we won three design awards last night – including best in show!” My friend: “That’s great, Ali! And what is it that you actually do again?” Ok, it’s… […]
Alison Sharp shares 7 learnings and poses 3 questions based on Malcolm Gladwell and Steve Levitt’s talk in Sydney. I got to see renowned authors Malcolm Gladwell and Steven Levitt talk about The Future: Disrupted and Reimagined.… […]
Jan’s workshops are selling out fast so we’re adding a final date for Sydney: Friday 1st December. Workshop description and tickets here. We may add some more spots for Brisbane so please join the waiting list if… […]
How do I become a customer experience or service designer? Is there a particular path I should take? How transferable are my current skills? We get asked these questions a lot so have put together some tips for people wanting to work in this space. In a nutshell:
1. Hone your hard and soft skills.
2. Explore: read, attend events, talk to people.
3. Clear pitch when contacting employers.
Before having a skills matrix, our conversations with staff were relatively light and positive; we found it difficult to point out weaknesses and skill gaps. Now we use the matrix to talk more objectively about the skills and behaviours expected at each level, and can list the things we need to see for someone to step up.
We are proud to introduce a new offering: Events with Meld Studios. First up is a one-day, hands-on workshop looking at the Fundamentals of Current-State Service Mapping. Join us on Friday 27 July at Meld Studios, or request a private workshop session for your team.