What is Successful Service Design?

After a prompt from Apolitical, we got to thinking about how we might describe successful service design… particularly to a government audience. Simply put… Successful service design delivers outcomes that matter to all the users and stakeholders of a service. However, this is not so simply done, and there tend...

Meld Studios at Melbourne Knowledge Week

Meld Studios is running a hands-on introduction to customer journey mapping.Attendees will learn about customer experience design, what a current-state service map is, and how it can help your organisation.This free ticketed workshop will run on 2 May 2016 in the Melbourne Knowledge Week Hub Space.Please note that...