Author Archives: kimberley
Meld Friday sessions: a research brainstorm
On Friday last it was my turn to organise the activity for our Meld Friday Sessions. I’ve been doing some prep. for a new service design project and at the same time I’ve been reviewing my year of being a [...]
Ira Glass on storytelling
In his sold-out Sydney Festival shows in January of 2012, Ira Glass gave tips on how to tell a good story. It was a great opportunity to learn from a very talented and seasoned storyteller. [...]
Out with the old, in with the new
Yesterday Steve and I presented some rough concepts to a client. Nothing new there, but the client’s reaction to them made me reflect on the difference between my old way of working (pre-Meld) and my new methods of creating work [...]
Picnic Festival, Amsterdam 2011
In September I was lucky enough to go to Amsterdam to attend Picnic, a three day festival of design, science, technology, media and business. Here’s a short review. [...]
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Showing the story behind the data
Qualitative insights make quantitative data penetrable. A brief post on the importance of revealing the story behind the data. [...]
Making Ideas Happen
How do you turn inspiration into action? How do you learn from failure? How do you help organisations to innovate? These were some of the questions posed at IF Talks – Making Ideas Happen – a ‘deliberately small’ gathering of [...]
Monitoring noise levels of customer communication
The design of customer communications needs to target customers with ‘the right information, in the right place, at the right time’. [...]


