Have you ever held onto feedback you’ve wanted to give to someone on your team because you just don’t know how to say it? Do you ever find that sometimes… […]
How do I become a customer experience or service designer? Is there a particular path I should take? How transferable are my current skills? We get asked these questions a lot so have put together some tips for people wanting to work in this space. In a nutshell:
1. Hone your hard and soft skills.
2. Explore: read, attend events, talk to people.
3. Clear pitch when contacting employers.
Before having a skills matrix, our conversations with staff were relatively light and positive; we found it difficult to point out weaknesses and skill gaps. Now we use the matrix to talk more objectively about the skills and behaviours expected at each level, and can list the things we need to see for someone to step up.