Category Archives: Musings
User Experience: A response to Adam Connor
What follows is a response to Adam Connor’s attempt to articulate his personal definitions and beliefs about UX Design. I appreciate the effort required to make such an attempt, and respect that these are his beliefs and will try to [...]
Meld Friday sessions: a research brainstorm
On Friday last it was my turn to organise the activity for our Meld Friday Sessions. I’ve been doing some prep. for a new service design project and at the same time I’ve been reviewing my year of being a [...]
A spirituality of technology…
In his recent article “Heart of Darkness: A mild polemic” Jon Kolko quotes a line from me. We had been discussing the article and the topic; here is the full version of what I wrote. I didn’t want it to [...]
Ira Glass on storytelling
In his sold-out Sydney Festival shows in January of 2012, Ira Glass gave tips on how to tell a good story. It was a great opportunity to learn from a very talented and seasoned storyteller. [...]
Service design, interaction design & design thinking
I was recently in the position of needing to articulate for a group of people what it is I mean when I use certain phrases/terms – interaction design, service design, and design thinking in particular. For reference, here they are. They’re [...]
Reflections on 2011
2011 has been an exciting year for Meld Studios. The following are some of the highlights of the year. [...]
Service Design: A Twitter discussion with Dave Gray & friends
The following conversation took place via Twitter on Tuesday 29th November (late Monday 28th November in north america) between myself, Dave Gray, and a variety of other people. The topic was Service Design, with two main sub-topics: the main challenge [...]
Some of the ideas you won’t hear from me this week…
I’m very frustrated right now, having just received an email telling me that my presentation at a conference on customer self-service has to be cancelled due to a contractual conflict with the conference sponsor. I had been asked at short [...]
Picnic Festival, Amsterdam 2011
In September I was lucky enough to go to Amsterdam to attend Picnic, a three day festival of design, science, technology, media and business. Here’s a short review. [...]
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Showing the story behind the data
Qualitative insights make quantitative data penetrable. A brief post on the importance of revealing the story behind the data. [...]
