Comments for Meld Studios

Comment on Ira Glass on storytelling by Martin

Martin — Tue, 31 Jan 2012 20:43:12 +0000

It was an interesting story, what a flow… and thanks for a link -> I want to go and get more

Comment on 5 useful concepts when practicing service design by Marc

Marc — Tue, 31 Jan 2012 15:03:32 +0000

Thanks for your post, Santiago! I’m glad you like the workshop and found some of the stuff actually useful!

Have a look at http://www.workplayexperience.com/en for more info on how to use theatrical approaches to design services. Adam and Markus are the true master..

Cheers,
Marc

Comment on Service design, interaction design & design thinking by 5 Popular UX Articles

5 Popular UX Articles — Tue, 17 Jan 2012 20:02:57 +0000

[...] Service design, interaction design & design thinking Cancel reply [...]

Comment on Service design, interaction design & design thinking by 5 most popular UX articles (9/01 – 16/01) | UXPin

5 most popular UX articles (9/01 – 16/01) | UXPin — Mon, 16 Jan 2012 17:50:44 +0000

[...] Service design, interaction design & design thinking [...]

Comment on Out with the old, in with the new by Kimberley

Kimberley — Sun, 15 Jan 2012 23:32:15 +0000

Hi Dhyana. Thanks for your interest. Our workshops take many different forms depending on the type of client and the project. We usually have a defined set of steps that we want to get through, but with enough flexibility to handle the fact that groups of 10 or more people are bound to go ‘off piste’ quite a bit!

I’ll elaborate more in a longer post but, for now, we usually go through these steps:

1. Introductions (good to work out who should be in each group when you do activities later. You don’t want all the execs to be in one group, for example)
2. Warm up exercise. Depending on time allowed. Our workshops involve lots of sketching, so it’s good to get participants comfortable with this.
3. Sketching in groups of 3-4. Groups are given a specific task and have 5-10 minutes to sketch their ideas.
4. Group discussion. Each group chooses a spokesperson who presents the ideas to the larger group.
5. Repeat as necessary.
6. Wrap up.

Comment on Service design, interaction design & design thinking by Peter

Peter — Fri, 13 Jan 2012 16:51:25 +0000

Thank you. This is going out to my product, executive and engineering teams. We’ve been slowly coming around to this point of view collectively, but this article helps clarify and prioritize the concepts.

Comment on Service design, interaction design & design thinking by Service design, interaction design & design thinking | Meld Studios | UXWeb.info

Fri, 13 Jan 2012 09:41:17 +0000

[...] and turn ideas into tangible realities that deliver business value and delight customers. Link – Trackbacks Posted in User experience (UX) | Permalink. ← Huge list of links to UX [...]

Comment on Out with the old, in with the new by Dhyana Scarano

Dhyana Scarano — Mon, 09 Jan 2012 01:19:09 +0000

I’d love to see a follow-up post about the format and process of the creative workshops. Are they like a loosely structured brainstorming session? Or a more structured set of steps designed to get to a certain goal?

What kind of questions do you ask the stakeholders?

Comment on Rigorous process does not equal great service experience by Daniel Szuc

Daniel Szuc — Tue, 20 Dec 2011 10:55:10 +0000

Lots to be said for being human.

rgds,
Dan

Comment on Some of the ideas you won’t hear from me this week… by U.K. Retailers Say 2016 Key for Mobile Payments Mobile Marketing … | NFC IP

Mon, 28 Nov 2011 05:59:15 +0000

[...] Some of the ideas you won't hear from me this week… | Meld StudiosBy SteveMobile payments. Implications for customer experiences 1. Customers expect access 24/7, real-time 2. Expect customers to be informed, but don't assume it. Information asymmetry will still exist, but it will be a question of desire, not capability. …Meld Studios [...]