Organisation design

Become human-centred at every level of your organisation

Organisations recognise the value of delivering great customer experiences, but most struggle to align their organisational purpose, culture and ways of working to deliver on their customer-centred rhetoric.

Becoming a human-centred organisation is a multi-year journey that includes:

  • Creating a shared vision and strategy
  • Aligning purpose, values and behaviours
  • Prioritising activities
  • Creating a sustainable operating rhythm
  • Engaging with complex stakeholders
  • Introducing new ways of working
  • Cultural transformation

We partner with you to support this journey:

  • Collaboratively creating an approach to change
  • Establishing tools and frameworks
  • Mentoring and training programs
  • Running demonstration projects
  • Modelling behaviours
  • Embedding new ways of working
  • Measuring culture change

Related case studies

Organisation design

Delivering Great Policy

Delivering Great Policy is a cross-agency initiative to improve policy advice by lifting policy capability across the Australian Public Service (APS). The collaborative approach co-designed the solution with the broader policy community inside and outside of government, redefining what best practice engagement looks like for policy-makers, to achieve better outcomes for all Australians.

Organisation design

Port Authority of NSW’s Sustainability Plan

We are helping the Port Authority of NSW to use the creation of its sustainability plan to model new ways of working.

Organisation design

Growing HCD capability across Queensland Government

Queensland Government is on a journey to embed design practices at scale. Applying a human-centred design approach to developing a framework for building design capability (yes, meta) resulted in a solution appropriate for and specific to the context of government, accommodating the diversity of roles, existing processes, culture and constraints.

Curious how we can help? Lets chat.