Meld’s Advocacy Framework: Making our purpose tangible

[caption id="attachment_5312" align="alignnone" width="857"] Imagery from HUMAN by Yann Arthus-Bertrand[/caption] It’s an exciting time for Meld Studios. As we celebrate our 10th year in 2019, we look back in pride at how we have partnered with individuals and organisations to create better services and to change...

Presenting on service design in New Orleans

Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights. The theme of this year's conference was the...

Transition Design: Design for a Brave New World

[caption id="attachment_3919" align="aligncenter" width="764"] NASA's The Blue Marble[/caption]   The world today is complex. It is layered with complexity that didn't previously exist or that we didn’t previously understand. With this, the problems we face have become more complex. Sometimes referred to as wicked problems. As a...

How to get a job in service design

How do I become a customer experience or service designer? Is there a particular path I should take? How transferable are my current skills? We get asked these questions a lot so have put together some tips for people wanting to work in this space....

The pulse of the city

This April I had the opportunity to attend the Design & The City event in Amsterdam. It was a 4-day event with local universities, agencies and municipalities hosting talks and workshops across the city. The main conference saw a number of interesting projects presented and...

Service design in museums

In late 2015 Meld worked with the Australian Centre for Moving Image (ACMI) in Melbourne to help them understand the current visitor experience. I was fortunate to be invited to co-present on this project by Seb Chan, ACMI’s Chief Experience Officer at the Museums and...

Designing services for the enterprise

When I was 15, my neighbour introduced me to her garden. As she walked me through, she pointed to a plant and said, "That's a hosta".  Suddenly, from her naming one plant, my eyes could actually see that I was surrounded by hostas. It was in that...

The Scale of Service Design

As we introduce ourselves to new colleagues and potential clients, we are constantly reflecting on how we describe the work we do. How do we get people from zero to 60, understanding what we mean by service design and what that means for them or...

Using Service Design on Internal Project

I want to share an internal project that I and one of our interns (Derek Lau) have been recently working on with the objective to learn about trends and opportunities in the area of air travel. Due to the nature (small) of the project and the...