Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana… […]
How do I become a customer experience or service designer? Is there a particular path I should take? How transferable are my current skills? We get asked these questions a lot so have put together some tips for people wanting to work in this space. In a nutshell:
1. Hone your hard and soft skills.
2. Explore: read, attend events, talk to people.
3. Clear pitch when contacting employers.
Iain recently spoke at UX Australia about the opportunities and challenges of applying user centred design sensibilities beyond the design of just digital things. This is an abridged version of the talk.
Last week, Meld Principal and co founder Steve Baty posted a blog on the great customer service experience he received after pointing out a spelling error on T2’s site. Within 20 minutes, Amanda… […]