Harold is passionate about collaborating with others to positively enrich other people’s lives. He is interested in discovering more than just solutions to problems, but rather, in understanding the broader context surrounding the problem, how it might be possible to design away the problem and all its contributing factors in their entirety.

Harold believes that whilst many business systems that cater for humans are made rationally, humans are often irrational. People’s decisions are inexplicably influenced by emotions. Discovering and designing for the motivations, intents and aspirations behind these emotions is what excites him.

With his previous experience in large business organisations, Harold brings with him first-hand experience of organisational demands, processes as well as culture, and the impact these have on customer experience.

He holds a Bachelor of Commerce with distinction (UNSW), majoring in Finance, Marketing and Japanese. Studying in Sydney and Hong Kong, he has gained three scholarships and a prize along the way. This has seen him being sponsored by the Embassy of Japan to visit those affected by the 2011 earthquake and tsunami, understanding and connecting with people and hearing their human stories.