Transport for Victoria wanted to understand how the design of its new High Capacity Metro Trains would work in practice for passengers.
What we did
We coordinated 87 passengers, several researchers and TfV staff to test a full size, high fidelity mock-up of a train carriage. This is usability testing at scale!
We created a realistic environment with a backing soundtrack of train noise and announcements, and allocated everyone a mood card to help them get into the spirit of the day.
We spent 4 hours filming and collecting feedback from the 87 passengers as they boarded, alighted and travelled on the (stationary) train.
Participants were broadly representative of the travelling public, although with over-representation from those on the fringes of average. We included people in wheelchairs and those with vision and hearing impairments. This was to ensure everyone’s needs were considered, not just the majority.
We captured a mix of quantitative and qualitative data including GoPro footage inside and outside the train, participant surveys and verbatim comments, and vox pops with participants throughout the day.
Our work provided recommendations in two key areas:
- Considerations specifically related to the design of the new High Capacity Metro Trains; and
- Considerations for Transport for Victoria that may have broader implications for the transport network.