Reflections on 2011

2011 has been an exciting year for Meld Studios. The following are some of the highlights of the year....

Mapping a service at Service Design Australia

Janna and I spoke at Service Design Australia on the topic of mapping a service. The presentation covered service mapping as a process for capturing what a service is, service mapping as an artifact for expressing a service, and service mapping as a...

New Meld Studios website

It gives us great pleasure to be able to launch the new Meld Studios website [I feel a bit like the Queen launching a new ship - minus the champagne on a rope]. ...

Presenting at Intranets 2011

I will be talking at Step Two Design's Intranets 2011 conference in Sydney in May. During the talk I will be drawing connections between customer experience, service design and intranets....

Australian Online Retail Forum

Just attended the Australian Federal Government's Online Retail Forum. I was startled to hear that 58% of Australian businesses don't have websites. Fear of the inability to compete with overseas prices and cannibalism seem to be the mindset of many Australian retailers. I got the...

We’re presenting at Service Design 2011

Janna and Iain will be presenting at Service Design 2011 in Sydney on 3rd May. I believe tickets to the event are available now (apparently quite limited, so get in early!)Our presentation will focus on mapping services. To quote from the program:Service design cannot be...