Meld Studios human-centred design training overview

Our human-centred design training courses cover an engaging mix of theory and practical activities that will help your organisation make more human-centred services, experiences and decisions. They are typically delivered in timeframes ranging from half a day to three full days.

Topics include:

Overview of HCD, case studies and processes
Discovery research techniques and practice
Sensemaking techniques and practice
Customer journey mapping practice
Problem/opportunity framing theory and practice
Concept generation/ideation theory and practice
Prototyping and testing
Concept deconstruction
Challenges of applying HCD in practice

Flexible options

We have off-the-shelf training offerings which can be customised to your specific needs and delivered at your workplace. We also periodically run public courses which we will feature on our upcoming page when they are open for bookings. You can sign up to our newsletter to make sure you're the first to know.

Why learn from us?

Our expertise is recognised and sought after. Our work wins prestigious awards. Meld Studios, in collaboration with Queensland Government, won the 2018 won the Good Design Award® of the Year for the Growing Human-Centred Design Across Queensland Government project.

We work with many of Australia’s private and public organisations using Service Design to help them tackle their biggest challenges. We continually evolve our approach and we love to share what we’ve learned along the way. We use real life examples and encourage others to share their experiences and questions.

Who can attend?

These workshops are ideal for anyone tasked with helping their organisation become more customer-centred. This includes managers of innovation, UX, marketing, IT, products, and customer experience professionals, as well as start ups, business analysts, and change managers.

Service design, strategic design, design thinking...

There are many terms that describe the work we do at Meld Studios: human-centred design, service design, co-design, design thinking, strategic design... they all have slightly different meanings depending on the context and who's talking, but all are approaches that help you do the same thing - solve complex problems collaboratively. That's what this course will help you do.

Day 1

Customer research and journey mapping

Day one provides a mix of practical theory and hands-on activities to learn and practice your skills at conducting customer research and using the resulting insights to generate current state customer journey maps for joined-up multi-channel experiences.

Key topics include:

Human-centred design theory and processes
Theory and practical experience of planning and conducting contextual research (recruitment, discussion guides, tips and tricks for observational research and interviews – including research with real humans!)
Post research activities and deeper sense-making approaches
Theory and practical experience of creating a current state journey map
Tips and tricks for creating impactful journey maps that have longevity within an organisation
How to use journey maps
Day one finishes at problem/opportunity framing.

Day 3

Leading human-centred change

Day three explores the challenges of adopting human-centred design within complex organisations with competing agendas. The day provides an opportunity for reflection and covers a range of tried and tested techniques that create the right environment for good things to happen.

Key topics include:

Collaboration and co-design
Stakeholder engagement
Design walls and showcases
Concept elaboration
Collaborative prioritisation
Communicating the future vision using journey maps

What attendees say

"Thanks for a fun and informative introduction to HCD. Great facilitation and group activities. I really enjoyed the 3 day course."

"This is the only service design course I know of that addresses the intersection between tools, socialisation and organisation/of project activities. You nailed it."

"When asked “is there anything from the past 3 days that you think you could apply to your work?” …… I am struggling to think of anything that I won’t apply to work!"

Related case studies

Training and mentoring

36,000 hours of training, mentoring and coaching

Since 2016 we have spent over 36,000 hours helping more than 1500 people across Australia and New Zealand to learn new skills and ways of working. We have guided groups and individuals, in-person and using online video tools.

Capability building

Growing HCD capability across Queensland Government

A collaborative approach, fit-for-purpose toolkit and capability building framework increased awareness and uptake of human-centred design practices across Queensland Government.

Good Design Award

Introduction to Human-Centred Design training