Organisations recognise the value of delivering great customer experiences - and doing so in a socially and environmentally responsible way - but most struggle to align their organisational purpose, culture and ways of working to deliver on this rhetoric.
We help you to design and embed organisational structures, frameworks, operating models, culture and practices to achieve your vision. We have won several Good Design Awards for this type of work, see our case studies below.
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Design broadly means the process and act of design, without indicating the focus or "object" of design. Organisation design specifically means the process and act of designing how your organisation works.
It is about designing your organisation's ecosystem, and the embedding mindsets and practices required to achieve your vision.
Organisation design involves change management. Our approach is to co-design everything, as this embeds new mindsets and practices as we go.
These posts talk more about organisation design:
Through understanding your context, and co-designing with you and your stakeholders, we help you to:
We co-designed how the City of Sydney's Communications team positions itself as an internal service function; and helped to establish processes, team structures, and office environments to support new ways of delivering this service.
A collaborative approach, fit-for-purpose toolkit and capability building framework increased awareness and uptake of human-centred design practices across Queensland Government.
We co-designed the Delivering Great Policy framework with hundreds of stakeholders across the Australian Public Service (APS), redefining what best practice engagement looks like to achieve better outcomes for all Australians.
We co-created Port Authority's sustainability vision, strategy, roadmap and operating model with almost 20% of staff, embedding sustainability mindsets and practices along the way.