Organisation design

    Organisation design

    Become human-centred at every level of your organisation

    Organisations recognise the value of delivering great customer experiences, but most struggle to align their organisational purpose, culture and ways of working to deliver on their customer-centred rhetoric.

    Organisation design

    Becoming a human-centred organisation is a multi-year journey that includes:

    • Creating a shared vision and strategy
    • Aligning purpose, values and behaviours
    • Prioritising activities
    • Creating a sustainable operating rhythm
    • Engaging with complex stakeholders
    • Introducing new ways of working
    • Cultural transformation

    We partner with you to support this journey:

    • Collaboratively creating an approach to change
    • Establishing tools and frameworks
    • Mentoring and training programs
    • Running demonstration projects
    • Modelling behaviours
    • Embedding new ways of working
    • Measuring culture change

    Related case studies

    Delivering Great Policy
    Organisation design

    Delivering Great Policy

    Delivering Great Policy is a cross-agency initiative to improve policy advice by lifting policy capability across the Australian Public Service (APS). The collaborative approach co-designed the solution with the broader policy community inside and outside of government, redefining what best practice engagement looks like for policy-makers, to achieve better outcomes for all Australians.

    Good Design Award

    Port Authority of NSWs Sustainability Plan
    Organisation design

    Port Authority of NSW’s Sustainability Plan

    We are helping the Port Authority of NSW to use the creation of its sustainability plan to model new ways of working.

    Good Design Award

    Growing HCD capability across Queensland Government
    Organisation design

    Growing HCD capability across Queensland Government

    Queensland Government is on a journey to embed design practices at scale. Applying a human-centred design approach to developing a framework for building design capability (yes, meta) resulted in a solution appropriate for and specific to the context of government, accommodating the diversity of roles, existing processes, culture and constraints.

    Good Design Award

    Curious how we can help? Lets chat.