Innovation in customer experience

The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad context ...

eBook lending

I've always viewed the inability to lend an eBook to a friend or family-member as a severe degradation of the book-reading experience. A loss that has arisen from the differences in copyright and digital rights management as they're applied to printed and electronic materials. Despite...

Australian Online Retail Forum

Just attended the Australian Federal Government's Online Retail Forum. I was startled to hear that 58% of Australian businesses don't have websites. Fear of the inability to compete with overseas prices and cannibalism seem to be the mindset of many Australian retailers. I got the...

We’re presenting at Service Design 2011

Janna and Iain will be presenting at Service Design 2011 in Sydney on 3rd May. I believe tickets to the event are available now (apparently quite limited, so get in early!)Our presentation will focus on mapping services. To quote from the program:Service design cannot be...

Niina, Jono and Kimberley, welcome to Meld Studios!

...and now we are six.Meld Studios is excited to introduce three very talented individuals that will strengthen and broaden our studio's capabilities.Please join me in welcoming Niina Talikka, Jono Yang and Kimberley Crofts. Take a look at their bios.We're not only excited about having more...