Designing great experiences requires an organisation to design not just a series of artifacts, but also to design the things that go on in between those interactions. ...
I will be talking at Step Two Design's Intranets 2011 conference in Sydney in May. During the talk I will be drawing connections between customer experience, service design and intranets....
The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad context ...
I'm happy to have been added to the workshop program of the upcoming UX London conference being held at the Cunningham Hotel, London, April 13-15....
I've always viewed the inability to lend an eBook to a friend or family-member as a severe degradation of the book-reading experience. A loss that has arisen from the differences in copyright and digital rights management as they're applied to printed and electronic materials. Despite...
Just attended the Australian Federal Government's Online Retail Forum. I was startled to hear that 58% of Australian businesses don't have websites. Fear of the inability to compete with overseas prices and cannibalism seem to be the mindset of many Australian retailers. I got the...
Janna and Iain will be presenting at Service Design 2011 in Sydney on 3rd May. I believe tickets to the event are available now (apparently quite limited, so get in early!)Our presentation will focus on mapping services. To quote from the program:Service design cannot be...
...and now we are six.Meld Studios is excited to introduce three very talented individuals that will strengthen and broaden our studio's capabilities.Please join me in welcoming Niina Talikka, Jono Yang and Kimberley Crofts. Take a look at their bios.We're not only excited about having more...
The definitions we use to describe what it is that we do - be it interaction design, service design, experience design etc - tend to be coached in positive terms. We talk about designing services that are efficient and that provide differentiation; that are useful,...
The recording of my 10-minute presentation at UX Australia - the Strategic arc of interaction design (based on the Core77 article of the same name) is now available, and so are the slides.If you weren't able to make it to the conference, but would like...
