Of frameworks, blind spots and behaviour - advocating a shift away from UX
October
30,
2013
In
Musings,
Interaction design,
Customer experience,
user experience,
service design,
framework,
Design,
mental model,
Innovation,
interaction design,
Behaviour,
ux
Every standard framework we adopt in our work is chosen to offer a new perspective on an old problem and, in some cases, better enable us to meet the challenges of the future. But in overcoming the blind spots of our old mental frameworks we often forget that we've introduced new ones.
