innovation

Later this week I'll be flying to Waterloo/Kitchener in Ontario, Canada to appear at the Fluxible conference. In my talk I'll be looking at how conducting research with different groups of customers and non-customers can open up new opportunities for innovation.

Don't choose just a single idea to progress: run with multiple, different ideas to uncover the seed of the great concept lurking within.

[This is the first in a series of short tips to help improve the success of your innovation work.]

Australia's banking industry is ripe for disruptive innovation, and has been for many years. The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry provided stark examples into why this is the case. Despite continuous attempts at improving financial...

In September I was lucky enough to go to Amsterdam to attend Picnic, a three day festival of design, science, technology, media and business. This year the focus was on urban futures and how city development can be implemented in a more sustainable and human-focused way. Presentations were on...

How do you turn inspiration into action? How do you learn from failure? How do you help organisations to innovate? These were some of the questions posed at IF Talks - Making Ideas Happen – a ‘deliberately small’ gathering of thinkers and doers in Sydney on April 20. For many (see Twitter...

The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad context of use they gain –...