So what is customer experience and why does it matter?
July
19,
2021
In
Customer experience,
organisational design,
human-centred design,
service design,
customer experience
If it hasn’t impacted your role or organisation by now, it inevitably will. Customer experience has steamrolled it’s way into our professional and personal lives, but what actually is it and why does it matter? And perhaps more importantly, how do you apply it?