Designing the visitor experience for galleries, libraries & museums
October
06,
2017
In
museum design,
Musings,
experience design in museums,
GLAM,
Customer experience,
human-centred design,
service design,
visitor experience,
visitor experience design,
research
Over the last few years we’ve done quite a lot of work with galleries, libraries, archives and museums (the ‘GLAM’ sector). During this time we have observed a change in attitude around a visitor-centred approach to designing experiences. What starts with scepticism moves to tacit acceptance and...
