Service design

    Service design

    We work with you to design better services, experiences and systems.

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    Capability building

    Capability building

    We build your internal human-centred design skills.

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    Organisation design

    Organisation design

    We help you become a human-centred organisation.

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    Three Horizons of Change

    Sharing Meld

    Three horizons of change playbook 

    Interested in exploring how the Three Horizons of Change Playbook could help you and your teams figure out how to best support your people, your customers and your business? 

    Good Design Australia

    The impact of our work has been publicly acknowledged through various awards. To date, our highest acknowledgement was winning the Good Design Award of The Year for 2018. This placed us first overall out of 536 entries from around the world.

    What clients say

    Our latest thoughts

    Meld Studios: Australia’s first company to become Employee-Owned by Trust

    We have a new ownership structure! After a year-long journey of influencing Australian legislation, we’re excited to...

    Welcome Cybelle Ledez and Meld Studios Canberra!

    We’re so excited to formalise our presence on the ground in ACT, as a Canberra-based service design agency, and  welcome...

    Introduction to Human-Centred Design Workshops (Canberra)

    This month we’re re-launching the Introduction to Human-Centred Design workshops!

    Case studies

    Port Authority of NSW Sustainability Plan
    ORGANISATION DESIGN

    Port Authority of NSW’s Sustainability Plan

    We are helping the Port Authority of NSW to use the creation of its sustainability plan to model new ways of working.

    Gold Design Award

    Delivering Great Policy
    ORGANISATION DESIGN

    Delivering Great Policy

    Delivering Great Policy is a cross-agency initiative to improve policy advice by lifting policy capability across the Australian Public Service (APS). The collaborative approach co-designed the solution with the broader policy community inside and outside of government, redefining what best practice engagement looks like for policy-makers, to achieve better outcomes for all Australians.

    Gold Design Award

    Co-creating a climate initiative
    ORGANISATION DESIGN

    Co-creating a climate initiative for Australia’s primary producers

    Meld helped the Rural Research and Development Corporations set about establishing new ways of working with Australia’s primary producers to help producers mitigate and adapt to increasing climate risks and increase their farm gate output in a sustainable way.

    City of Sydney
    SERVICE DESIGN

    City of Sydney – Visitor information services

    Meld was engaged to reimagine the end-to-end service experience of visitor information needs.

    Growing HCD capability
    ORGANISATION DESIGN

    Growing HCD capability across Queensland Government

    Queensland Government is on a journey to embed design practices at scale. Applying a human-centred design approach to developing a framework for building design capability (yes, meta) resulted in a solution appropriate for and specific to the context of government, accommodating the diversity of roles, existing processes, culture and constraints.

    Gold Design Award

    Creating ASIC Financial Wellbeing Network
    SERVICE DESIGN

    Creating ASIC’s Financial Wellbeing Network

    One in three Australians find dealing with money overwhelming, and nearly half of Australia’s 12.6m workers worry about their financial situation. In response, ASIC designed their Financial Wellbeing Network; a service bringing together a diverse group of organisations all helping Australians to be in control of their financial lives.

    Gold Design Award

    Transport as a service in Sydney
    SERVICE DESIGN

    Transport as a service in Sydney’s North West

    We worked with customers and transport stakeholders to orchestrate how all modes of transport and mobility come together as a service ecosystem. This project received a Gold award at the 2019 Good Design Awards for excellence in public sector service design.

    Gold Design Award

    Building towards a more sustainable and energy-efficient future
    SERVICE DESIGN

    Building towards a more sustainable and energy-efficient future

    New homes are a major contributor to global warming. While builders in New South Wales are designing energy-efficient homes to address this problem, they struggle to sell the benefits to homebuyers. This service engages builders and homebuyers to co-design solutions to this challenge.

    Gold Design Award

    We-support-the-Uluru-Statement-from-the-Heart

    Advocacy

    Voice, Treaty and Truth 

    Meld Studios acknowledges the Traditional Custodians of Country on which we live, work and gather. We pay respects to their Elders past and present. We acknowledge their continuing connection to lands, waters, and communities. We acknowledge that sovereignty was never ceded. 

    Meld has committed time, people and money to understanding what it means to be in a sovereign relationship with Aboriginal and Torres Strait Islander peoples. We are committed to reshaping our mindsets, business practices and relationships.

    Read more about why we care and our current actions for reconciliation

     

    Curious how we can help? Let’s chat.