Service design

    Service design

    We work with you to design better services, experiences and systems.

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    Capabili

    Capability building

    We help you to bring design mindsets and practices in-house.

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    Organisation design

    Organisation design

    We help you to embed new practices across your organisation.

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    Why people come to us

    Three Horizons of Change

    Sharing Meld

    Three horizons of change playbook 

    Interested in exploring how the Three Horizons of Change Playbook could help you and your teams figure out how to best support your people, your customers and your business? 

    Our latest thoughts

    Helping Central Coast Council to become more customer-centred

    Customer centricity, journey mapping capability, and cross-function relationship building were the main goals of our work with...

    Are you co-designing your customer experience?

    Customer experience (CX) has taken the world by storm, and rightly so. Customers have more choice, are more connected, more...

    Coaching CareSouth to co-design better support foster carers

    CareSouth foster carers provide homes for young people not living with their families. Recognising the role of carers is...

    Good Design Australia

    We have won multiple awards for social, environmental, organisational and economic outcomes that we've helped organisations to achieve. Our highest acknowledgement to date is winning Good Design Award of The Year in 2018. We placed first overall out of 536 global entries. Read all about it here.

    Case studies

    ACMI redevelopment
    SERVICE DESIGN

    Understanding visitor experience to inform ACMI's architectural and digital transformation

    Research with visitors, frontline staff and stakeholders provided rich insights to help ACMI secure $36.6m in funding for its revamp. The way in which we communicated these insights (as a visually-engaging and contextual experience map) also created significant, lasting value for ACMI staff and other museums around the world! 

    Building towards a more sustainable and energy-efficient future
    SERVICE DESIGN

    Building towards a more sustainable and energy-efficient future

    We worked with homebuyers, builders and NSW Government to co-design services and tools to increase the number of energy-efficient homes across NSW.

    Gold Design Award

    Testing campaigns with intended audience
    SERVICE DESIGN

    Co-designing how to communicate the risks of illegally dumped asbestos

    Involving audience members in the design of campaign messages made a significant difference to awareness and behaviours! Through this human centred approach more people are switched on to the risks of receiving contaminated ‘free fill’. 

    Creating ASIC Financial Wellbeing Network
    SERVICE DESIGN

    Creating ASIC’s Financial Wellbeing Network

    A collaborative approach motivated over 100 new organisations to join the network in a three-month period (40% growth), increasing diversity of members, participation and societal reach.

    Gold Design Award

    Transport as a service in Sydney
    SERVICE DESIGN

    Designing transport services in Sydney’s North West

    Customer research and prototyping informed an Integrated Services Plan (ISP) that addresses complex transportation needs and lays the foundations for an intergenerational behavioural shift towards public transport use.

    Gold Design Award

    Delivering Great Policy
    ORGANISATION DESIGN

    Delivering Great Policy framework

    We co-designed the Delivering Great Policy framework with hundreds of stakeholders across the Australian Public Service (APS), redefining what best practice engagement looks like to achieve better outcomes for all Australians.

    Gold Design Award

    Port Authority of NSW's sustainability plan
    ORGANISATION DESIGN

    Port Authority of NSW's Sustainability Plan

    We co-created Port Authority's sustainability vision, strategy, roadmap and operating model with almost 20% of staff, embedding sustainability mindsets and practices along the way.

    Gold Design Award

    Growing HCD capability
    CAPABILITY BUILDING

    Growing HCD capability across Queensland Government

    A collaborative approach, fit-for-purpose toolkit and capability building framework increased awareness and uptake of human-centred design practices across Queensland Government.

    Gold Design Award

    Improving foster care experiences at CareSouth
    CAPABILITY BUILDING

    Coaching CareSouth to co-design better support foster carers

    We provided fortnightly coaching sessions to help CareSouth identify and co-create five new ways of improving experiences for foster carers.

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    Advocacy 

    Heal Country!

    Meld Studios acknowledges the Traditional Custodians of Country on which we live, work and gather. We pay respects to their Elders past and present. We acknowledge their continuing connection to lands, waters, and communities. We acknowledge that sovereignty was never ceded. 

    Meld has committed time, people and money to understanding what it means to be in a sovereign relationship with Aboriginal and Torres Strait Islander peoples. We are committed to reshaping our mindsets, business practices and relationships.

    Read more about why we care and our current actions for reconciliation

     

    Curious how we can help? Let’s chat.