Out of the horrors of Covid-19, as organisations are taking stock and re-evaluating their business models, there is an opportunity to redefi...
The impact of our work has been publicly acknowledged through various awards. To date, our highest acknowledgement was winning the Good Design Award of The Year for 2018. This placed us first overall out of 536 entries from around the world.
Impeccable human-centred service design
“Total standout project, absolutely inspirational in scope, scale, process and outcome. A gold standard for the Good Design Awards. A comprehensive capability toolkit that is well-designed for the problems it needs to address and well-suited to the audiences and end-users who have to use it.”
Unlocking our capability
“Working with Meld Studios has unlocked our human-centred design capability across the team and really allowed us to understand the visitors’ mindset, values, needs and desire for richer experiences. This process was truly collaborative, engaging and clarifying. We look forward to connecting with our visitors in a more meaningful and surprising way.”
Improved staff culture
“I am absolutely overwhelmed with the feedback that we’ve been getting. People are feeling good about the environment that they work in.”
We keep coming back
“Their professionalism, strong understanding of the subject matter, innovative and useful ideas to better projects, is why we will continue to collaborate and call upon the services of Meld Studios.”
Millions in revenue and cost savings
This work led to $494m per year in increased funds; $12m in revenue over the first 3 years; and $8.5m in cost savings to customers.
A fresh perspective
“I can really see the value of working with Meld Studios – they’re seeing the library for the first time and have expertise that we don’t.”
Tools to unlock innovative ideas
“It has been incredibly exciting to work with such wonderful teams of people from across the museum and together come up with possibilities for a world-leading museum of the future. Our passion has only grown through this process and we have learnt this incredibly valuable way of working.”
$36.6m in funding
“Meld Studios helped us to understand our visitor experience, with a particular focus on identifying the behaviours, systems and processes surrounding the delivery of service to visitors. We used this work to secure $36.6m in funding from Victoria State Government.”
“The level of empathy this work creates with its audience is really excellent! This should put us in good stead with our stakeholders; internal and external. Thank you for your help and efforts till date.”
$100k value in two days
“I think we got more insights from interviewing 16 customers, than we did from spending around $100K on our employee engagement survey which covered all employees.”
“Thanks so much for that! Very rarely do I come off a 3-hour Zoom meeting with more energy than before!”
Collaboration between public and private sector organisations is essential for addressing the complex challenges we face today because no si...
IDEO’s Venn diagram is one of the founding pillars of design as we know it, and it’s had a huge influence on my career. But it needs to ...
Delivering Great Policy is a cross-agency initiative to improve policy advice by lifting policy capability across the Australian Public Service (APS). The collaborative approach co-designed the solution with the broader policy community inside and outside of government, redefining what best practice engagement looks like for policy-makers, to achieve better outcomes for all Australians.
Queensland Government is on a journey to embed design practices at scale. Applying a human-centred design approach to developing a framework for building design capability (yes, meta) resulted in a solution appropriate for and specific to the context of government, accommodating the diversity of roles, existing processes, culture and constraints.
One in three Australians find dealing with money overwhelming, and nearly half of Australia’s 12.6m workers worry about their financial situation. In response, ASIC designed their Financial Wellbeing Network; a service bringing together a diverse group of organisations all helping Australians to be in control of their financial lives.
We worked with customers and transport stakeholders to orchestrate how all modes of transport and mobility come together as a service ecosystem. This project received a Gold award at the 2019 Good Design Awards for excellence in public sector service design.
New homes are a major contributor to global warming. While builders in New South Wales are designing energy-efficient homes to address this problem, they struggle to sell the benefits to homebuyers. This service engages builders and homebuyers to co-design solutions to this challenge.