Human Centred Organisational Design

Organisation design

Embedding new practices across your organisation

Organisations recognise the value of delivering great customer experiences - and doing so in a socially and environmentally responsible way - but most struggle to align their organisational purpose, culture and ways of working to deliver on this rhetoric.

We help you to design and embed organisational structures, frameworks, operating models, culture and practices to achieve your vision. We have won several Good Design Awards for our work transforming organisations, their culture and ways of working.

What is organisation design?

Design broadly means the process and act of design, without indicating the focus or "object" of design. Organisation design specifically means the process and act of designing how your organisation works.

It is about designing your organisation's ecosystem, and the embedding mindsets and practices required to achieve your vision.

Organisation design involves change management. Our approach is to co-design everything, as this embeds new mindsets and practices as we go.

These posts talk more about organisation design:

Organisation design case studies

Visualising future ways of working at City of Sydney

ORGANISATION DESIGN

New ways of working at the City of Sydney

We co-designed how the City of Sydney's Communications team positions itself as an internal service function; and helped to establish processes, team structures, and office environments to support new ways of delivering this service.

Organisation design

Embedding HCD capability at scale

A collaborative approach, fit-for-purpose toolkit and capability building framework increased awareness and uptake of human-centred design practices across Queensland Government.

Good Design Award

Organisation design

Delivering Great Policy framework

We co-designed the Delivering Great Policy framework with hundreds of stakeholders across the Australian Public Service (APS), redefining what best practice engagement looks like to achieve better outcomes for all Australians.

Good Design Award

Organisation design

Port Authority of NSW’s Sustainability Plan

We co-created Port Authority's sustainability vision, strategy, roadmap and operating model with almost 20% of staff, embedding sustainability mindsets and practices along the way.

Good Design Award

Organisation design

Embedding new practices across your organisation

What is organisation design?

Outcomes we help you to achieve

Organisation design case studies

ORGANISATION DESIGN

New ways of working at the City of Sydney

Organisation design

Embedding HCD capability at scale

Organisation design

Delivering Great Policy framework

Organisation design

Port Authority of NSW’s Sustainability Plan

Curious how we can help? Lets chat.