Announcing a new training course – Effective policy development: Collaborative techniques for impactful results
We are delighted to announce a new policy training course that can be run in-house for teams of up to 30 participants.
Impeccable human-centred service design
“Total standout project, absolutely inspirational in scope, scale, process and outcome. A gold standard for the Good Design Awards. A comprehensive capability toolkit that is well-designed for the problems it needs to address and well-suited to the audiences and end-users who have to use it.”
Improved staff culture
“I am absolutely overwhelmed with the feedback that we’ve been getting. People are feeling good about the environment that they work in.”
We keep coming back
“Their professionalism, strong understanding of the subject matter, innovative and useful ideas to better projects, is why we will continue to collaborate and call upon the services of Meld Studios.”
A fresh perspective
“I can really see the value of working with Meld Studios – they’re seeing the library for the first time and have expertise that we don’t.”
Millions in revenue and cost savings
This work led to $494m per year in increased funds; $12m in revenue over the first 3 years; and $8.5m in cost savings to customers.
Unlocking our capability
“Working with Meld Studios has unlocked our human-centred design capability across the team and really allowed us to understand the visitors’ mindset, values, needs and desire for richer experiences. This process was truly collaborative, engaging and clarifying. We look forward to connecting with our visitors in a more meaningful and surprising way.”
Tools to unlock innovative ideas
“It has been incredibly exciting to work with such wonderful teams of people from across the museum and together come up with possibilities for a world-leading museum of the future. Our passion has only grown through this process and we have learnt this incredibly valuable way of working.”
$36.6m in funding
“Meld Studios helped us to understand our visitor experience, with a particular focus on identifying the behaviours, systems and processes surrounding the delivery of service to visitors. We used this work to secure $36.6m in funding from Victoria State Government.”
Build empathy
“The level of empathy this work creates with its audience is really excellent! This should put us in good stead with our stakeholders; internal and external. Thank you for your help and efforts till date.”
$100k value in two days
“I think we got more insights from interviewing 16 customers, than we did from spending around $100K on our employee engagement survey which covered all employees.”
Energising
“Thanks so much for that! Very rarely do I come off a 3-hour Zoom meeting with more energy than before!”
Join us at our Sydney studio Thursday 15 August for a one-day session to:
We are delighted to announce a new policy training course that can be run in-house for teams of up to 30 participants.
Each year the Australian Financial Review (AFR) recognises organisations that are pioneering new ways of working and pushing...
At Meld Studios we've helped many organisations to design their strategies. One of the things that we pride ourselves on is that...
Meld Studios is consistently recognised for high quality work that leads to demonstrable outcomes. We are often showcased as Best in Class for public sector service design, and in 2022 we were named Design Team of the Year.
Research with visitors, frontline staff and stakeholders provided rich insights to help ACMI secure $36.6m in funding for its revamp. The way in which we communicated these insights (as a visually-engaging and contextual experience map) also created significant, lasting value for ACMI staff and other museums around the world!
We worked with homebuyers, builders and NSW Government to co-design services and tools to increase the number of energy-efficient homes across NSW.
Involving audience members in the design of campaign messages made a significant difference to awareness and behaviours! Through this human centred approach more people are switched on to the risks of receiving contaminated ‘free fill’.
A collaborative approach motivated over 100 new organisations to join the network in a three-month period (40% growth), increasing diversity of members, participation and societal reach.
Customer research and prototyping informed an Integrated Services Plan (ISP) that addresses complex transportation needs and lays the foundations for an intergenerational behavioural shift towards public transport use.
We co-designed the Delivering Great Policy framework with hundreds of stakeholders across the Australian Public Service (APS), redefining what best practice engagement looks like to achieve better outcomes for all Australians.
Three years after investing in a collaborative approach to co-create a strategic plan and initiatives roadmap, the Port Authority of NSW is being still recognised for its successful large scale business transformation thanks to internal and external stakeholder engagement.
A collaborative approach, fit-for-purpose toolkit and capability building framework increased awareness and uptake of human-centred design practices across Queensland Government.
We provided fortnightly coaching sessions to help CareSouth identify and co-create five new ways of improving experiences for foster carers.
Meld Studios acknowledges the Traditional Custodians of Country on which we live, work and gather. We pay respects to their Elders past and present. We acknowledge their continuing connection to lands, waters, and communities. We acknowledge that sovereignty was never ceded.
Meld has committed time, people and money to understanding what it means to be in a sovereign relationship with Aboriginal and Torres Strait Islander peoples. We are committed to reshaping our mindsets, business practices and relationships.
Read more about why we care and our current actions for reconciliation