Come one, come all! We welcome you to join us for our monthly gathering on Friday, 7 June, starting at 4pm. We wanted to hold an open house on a monthly basis so that we could bring together friends and clients and chat in a...
The other day I was sitting down with a client to discuss the potential for creating a qualitative research program to support a long-term program of work that impacts the work life of thousands of internal staff. As we were discussing the merits and necessity...
Meld Studios is excited to have four studio members attending the Service Design Global Conference in San Francisco October 20th & 21st. Iain Barker and I will be giving a talk about service mapping, this time focusing on the value service mapping has for business....
I had the fortune of presenting on a topic of great interest to me - context - at UX Australia this past August. I was inspired to think about how we can best design with different levels of context in mind. Using Ray and Charles...
In order to deliver appropriate service to your customers, and for your customers to receive and experience the service as you intend, service mapping can provide you with three things: Current state: A reflection on the service you provide today, putting you on the path...
...and now we are six.Meld Studios is excited to introduce three very talented individuals that will strengthen and broaden our studio's capabilities. Please join me in welcoming Niina Talikka, Jono Yang and Kimberley Crofts. Take a look at their bios. We're not only excited about having more...
