Services

    Our services enable organisations to explore possibilities and deliver outcomes that create greater value for all stakeholders – customers, staff, shareholders, partners and society.

    Service design

    Service design

    DESIGN BETTER SERVICES, EXPERIENCES AND SYSTEMS

    Having services that meet the needs of your customers and be something your organisation and people can deliver is critical for success. We work with you and your customers to design the best possible outcomes, using human-centred design to unlock innovative ideas and bring them to life.

    Since 2009 we have designed services, experiences and systems for 200 organisations across 15 industries – including health, education, museums, transportation, infrastructure, financial services, and government.


    Capability building

    Capability building

    BRING THE SKILLS AND MINDSET IN-HOUSE

    A design mindset and skillset for your people supports your organisation’s quest to be more customer-centric. We have a range of training and mentoring programs to support your transition to new ways of working.

    Since 2016 we have spent over 36,000 hours helping more than 1500 people across Australia and New Zealand to learn new skills and ways of working.


    Organisation design

    Organisation design

    BECOME HUMAN-CENTRED AT EVERY LEVEL OF YOUR ORGANISATION

    Organisations recognise the value of delivering great customer experiences, but most struggle to align their organisational purpose, culture and ways of working to deliver on their customer-centred rhetoric.

    Meld Studios is an award winning studio recognised for our ability to support meaningful human-centred transformation within complex organisations.

    What clients say

    Curious how we can help? Let’s chat.