We enable organisations to uncover opportunities, co-design outcomes and ethically create value for all stakeholders – customers, staff, shareholders, partners and society.
Having services that meet the needs of your customers and be something your organisation and people can deliver is critical for success. We work with you and your customers to create the best possible outcomes for all stakeholders. We use a design process to uncover customer and colleagues experience problems, unlock opportunities and bring them to life.
A human-centred design mindset and skillset for your people delivers on your organisation’s ambition to deliver great customer experiences. We provide a range of training and coaching programs to embed design capability across your organisation, and since 2016 we have helped thousands of people across Australia, New Zealand and Asia to adopt new skills and ways of working.
Organisations recognise the value in delivering great customer experience, but most struggle to align their organisational purpose, culture and ways of working to deliver on their customer-centred rhetoric. Meld Studios designs ways of working through organisational structures, frameworks, operating models, culture and practices.
As colleague experience becomes ever more paramount for organisational success, we’re increasingly applying human-centred techniques to design how people work together - their culture, mindsets, practices and tools.
Find out about employee experience, ways of working and change projects we’ve delivered (PDF 2MB)
We’ve applied human-centred design practices to projects tackling the most important challenge facing us today - sustaining and renewing our environment in the face of climate change. We also partner with specialists in this sector.
Find out about our sustainability, environmental and circular economy projects (PDF 2.5MB)
We’ve partnered with government, private organisations, customers and citizens across Australia to tackle platform migrations, enterprise implementations, product design, digital strategy and workplace transformations.
Find out about the digital, workplace technology and product work we do (PDF 2.7MB)
We see complementary value between our human-centred design practices and those of planners, urban designers, architects, interior designers, and builders in infrastructure and built environment projects.
Find out about the value we bring to transport, infrastructure and built environment projects (PDF 2.4MB)
Impeccable human-centred service design
“Total standout project, absolutely inspirational in scope, scale, process and outcome. A gold standard for the Good Design Awards. A comprehensive capability toolkit that is well-designed for the problems it needs to address and well-suited to the audiences and end-users who have to use it.”
Improved staff culture
“I am absolutely overwhelmed with the feedback that we’ve been getting. People are feeling good about the environment that they work in.”
Millions in revenue and cost savings
This work led to $494m per year in increased funds; $12m in revenue over the first 3 years; and $8.5m in cost savings to customers.
A fresh perspective
“I can really see the value of working with Meld Studios – they’re seeing the library for the first time and have expertise that we don’t.”
Tools to unlock innovative ideas
“It has been incredibly exciting to work with such wonderful teams of people from across the museum and together come up with possibilities for a world-leading museum of the future. Our passion has only grown through this process and we have learnt this incredibly valuable way of working.”
$36.6m in funding
“Meld Studios helped us to understand our visitor experience, with a particular focus on identifying the behaviours, systems and processes surrounding the delivery of service to visitors. We used this work to secure $36.6m in funding from Victoria State Government.”
Build empathy
“The level of empathy this work creates with its audience is really excellent! This should put us in good stead with our stakeholders; internal and external. Thank you for your help and efforts till date.”
$100k value in two days
“I think we got more insights from interviewing 16 customers, than we did from spending around $100K on our employee engagement survey which covered all employees.”