Design Services

    Our services enable organisations to explore possibilities and deliver outcomes that create greater value for all stakeholders – customers, staff, shareholders, partners and society.

    Service design

    Service design

    DESIGN BETTER SERVICES, EXPERIENCES AND SYSTEMS

    Having services that meet the needs of your customers and be something your organisation and people can deliver is critical for success. We work with you and your customers to create the best possible outcomes for all stakeholders. We use a design process to uncover problems, unlock innovative ideas and bring them to life.

    Since 2009 we have designed services, experiences and systems for over 200 organisations across 15 industries – including all levels of government, health, education, museums, transport, built environment, agriculture, hospitality, tourism, and financial services.

    Good Design Australia has awarded us Best in Class for Service Design several times.

    Read more about what service design is, the outcomes we help you to achieve, and our previous projects.


    Capability building

    Capability building

    BRING THE SKILLS AND MINDSET IN-HOUSE

    A design mindset and skillset for your people supports your organisation’s quest to deliver great customer experiences. We provide a range of training and coaching programs to embed design capability across your organisation.

    Since 2016 we have helped thousands of people across Australia, New Zealand and Asia to adopt new skills and ways of working.

    In 2018, Good Design Australia awarded us its top accolade - Good Design of the Year - for building human-centred design capability across Queensland Government.

    Read more about Meld's design capability services and previous projects.


    Organisation design

    Organisation design

    EMBED NEW PRACTICES ACROSS YOUR ORGANISATION

    Organisations recognise the values of creating great customer experiences, but most struggle to align their organisational purpose, culture and ways of working to deliver on their customer-centred rhetoric.

    In addition to designing better services and experiences, Meld Studios designs organisational structures, frameworks, operating models, culture and practices.

    Good Design Australia has recognised Meld several times for improving the way people across organisations work together to achieve better outcomes.

    Read more about what organisation design is, the outcomes we help you to achieve, and our previous projects.

    What clients say

    Curious how we can help? Let’s chat.