How our skills matrix supports candid conversations with staff

Before having a skills matrix, our conversations with staff were relatively light and positive; we found it difficult to point out weaknesses and skill gaps. Now we use the matrix to talk more objectively about the skills and behaviours expected at each level, and can...

How to build a sustainable design team

I was delighted to speak at the Managing Design conference in Sydney last week. This one-day event felt like therapy for design leaders as we explored common challenges around managing design teams during times of rapid growth.I spoke about challenges that many teams face with:Scaling to...