November
20,
2018
Capability Building,
Customer experience,
human-centred design
Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight.
We were delighted to hear that "In the first three months of operation, the centre received a feedback rating of “excellent” by 100 per cent of clients."
We have a case study and video about the project.