Four ways to improve how Government engages with citizens

There are strong aspirations from people in Government to work more collaboratively with citizens. The ​IAP2 public participation spectrum​ is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...

The Art of Interview

Design can begin with understanding. Understanding a product or a service yes, and understanding the lives of people interacting with these products and services.Research interviews can be a helpful start to understanding the needs, desires, aspirations, hopes, dreams, fears, and anxieties of people we are...