SERVICE DESIGN / ORGANISATION DESIGN

    Reimagining the State Library of Victoria

    Meld Studios helped the State Library of Victoria to define their future state vision, including how the building could be reimagined to support new services and the enhanced use of technology.

    This project:

    • Won Gold for Service Design at the 2015 Good Design Awards
    • Was a finalist in the Global Service Design Awards in 2015
    • Informed thinking behind the library’s 2020 development plan
    • Helped to secure $81m in funding to bring the vision to life.
    SERVICE DESIGN / ORGANISATION DESIGN

    Judges said this was:

    “A brilliant case study on the positive impact of a design-led approach in an area that is undergoing significant transformation and disruption.”

    Justine Hyde, Director at SLV commented:

    “Meld’s work helped inform the thinking behind our Vision 2020 development plan. We went on to secure $81m in funding to bring this vision to life.”

    Many of the ideas created during the highly collaborative project are currently being launched. These ideas were co-created with staff (over 100 staff took part) and were prototyped and tested within the library. This ensured wide excitement and ownership of new ways of working, as well as full support from the union for driving change in such an inclusive manner.

    See a video of the work:

    Good Design Award

    Interested in something like this?

    Let’s chat.

    Speak to us

    Related case studies

    Growing HCD capability across Queensland Government
    ORGANISATIONAL DESIGN

    Growing HCD capability across Queensland Government

    Queensland Government is on a journey to embed design practices at scale. Applying a human-centred design approach to developing a framework for building design capability (yes, meta) resulted in a solution appropriate for and specific to the context of government, accommodating the diversity of roles, existing processes, culture and constraints.

    Good Design Award

    Redesigning the Fortitude Valley housing service centre
    ORGANISATIONAL DESIGN

    Redesigning the Fortitude Valley housing service centre

    This multi award-winning transdisciplinary design project transformed a Queensland housing service centre into a welcoming and safe environment. The centre experience is now supported by an improved service model which recognises staff expertise, empowering them to provide client-centered support. The process is being used as a model for all future centre design.

    Curious how we can help? Lets chat.