Transition Design: Design for a Brave New World

[caption id="attachment_3919" align="aligncenter" width="764"]NASA's The Blue Marble[/caption] The world today is complex. It is layered with complexity that didn't previously exist or that we didn’t previously understand. With this, the problems we face have become more complex. Sometimes referred to as wicked problems. As a...

Can workplace transformation optimise the office?

From the machines of the industrial revolution to the Modernist era where the office cubicles reign, technology and new innovation has continued to play a key factor in the shaping of the environment in which we work. We’re once again at...

Service Design: A Twitter discussion with Dave Gray & friends

The following conversation took place via Twitter on Tuesday 29th November (late Monday 28th November in north america) between myself, Dave Gray, and a variety of other people. The topic was Service Design, with two main sub-topics: the main challenge for organisations contemplating service design/delivery;...