A spirituality of technology…

In his recent article "Heart of Darkness: A mild polemic" Jon Kolko quotes a line from me. We had been discussing the article and the topic; here is the full version of what I wrote. I didn't want it to get lost by the wayside...

Some of the ideas you won’t hear from me this week…

I'm very frustrated right now, having just received an email telling me that my presentation at a conference on customer self-service has to be cancelled due to a contractual conflict with the conference sponsor.I had been asked at short notice - last Monday - to...