We help organisations become better versions of themselves
Most organisations understand that empathy, collaboration and customer-centricity lead to better organisational outcomes, but they then struggle to translate this rhetoric into changes within organisational culture and to realise the benefits from new ways of working.
For many, the future of work is tantalisingly close and yet unobtainable.
- Siloed, production-line mindsets loom large over many organisations. Working collaboratively and thinking holistically make perfect sense, but are difficult to implement in the context of competing incentives and motivations.
- A fixation with short-term returns for shareholders and short term targets (both in private and government) neuters the ability to deliver long-term value to other stakeholders and deliver on organisational purpose.
- Customer-centricity sounds great until organisations realise the tangible shift of mindset and operations required to deliver great products, services and experiences.
- A near constant yearning for new methodologies suggests a strong desire for change, but creates a bewildering array of buzzwords and factionalised disciples.
Meld Studios is recognised for our ability to support meaningful human-centred transformation within complex organisations and government. Working this way, we won the top design innovation award in Australia (Good Design Award) for our work transforming organisational culture in Queensland Government.
Our framework for organisational design
Contemporary organisations have a human-centred purpose that underpins everything the organisation does. Without a strong lived purpose decision-makers can become distracted by short-term gains. Purpose should drive culture, but for many organisations purpose is undermined by the distractions of short-term targets. The problem isn’t having a purpose, it is keeping true to it.
Core to remaining true to organisational purpose is an organisational empathy program that enables decision-makers throughout the organisation to better understand the various people impacted by their decisions.
Outcomes are the products, services and experiences that the organisation delivers to its customers and stakeholders. These are aligned to the organisation’s purpose, are born of customer and context insights, and designed collaboratively with customers and stakeholders.
Products, services and experiences form part of holistic strategies and roadmaps enabled the organisation to work together to achieve cohesive outcomes impossible within siloed organisations.
Organisational culture is the dark matter that distinguishes one organisation from another. Organisational culture is brought to life by a series of lived human mindsets and behaviours that are aligned to the organisation’s purpose.
Operating models are the functional aspects of the organisation that support the delivery of outcomes, and ultimately the purpose.
An approach that works for your organisation
No two organisations are alike, so no organisational transformations should be the same.
To make meaningful change that sticks, you first need to understand the ‘dark matter’ that is organisational culture, the barriers of becoming human-centred, and then create a program of work that will work within the context of your the organisation.
We take a human-centred design approach to understanding the organisation, exploring future possibilities and iteratively realising change.
Let’s create a better better future, together
Get in touch by email or contact one of our founders:
Iain: +61 (0) 415 607 142
Steve: +61 (0) 417 061 292
Janna: +61 (0) 458 398 183