The collaborative process and adoption of the toolkit and design capability building framework has increased awareness and uptake of human-centred design practices across Queensland Government.
- Staff report increased confidence in explaining how design aligns with other processes, in advocating for a human-centred design approach, and holding stakeholders accountable to the process.
- Taking a cross-agency co-design approach resulted in the establishment of a consistent approach to design which has opened the door to greater collaboration and a consistent approach.
- Beyond the public sector, the toolkit has been adopted by organisations who collaborate with Queensland government to establish alignment in approach.
The capability building framework is designed to empower everyone in government to take a design approach to their work. It establishes the benefits of taking a human-centred design approach, sharing case studies and success stories from different agencies. It provides practical support assisting staff to apply design methods on any project with any level of experience.
Additional key features of the approach include:
- An initial set of prototype tools and templates were co-created and distributed across government agencies for testing. There were also tested live on two large-scale projects. Feedback from this testing informed iterations of the toolkit and the approach.
- Designed as a framework of resources rather than a static asset, the toolkit continues to improve with ongoing feedback and is being transformed into a digital experience.
- We tested an array of methods to support the adoption of human-centred design at scale. Staff across Queensland Government now attend training built on the basis of learnings.
- We created a synthesised repository of existing customer insights that saves time and money by allowing staff to understand what is already known.
- The framework has not only been widely adopted across Queensland but by other governments who are developing their internal design capability.