Understanding visitor experience to inform ACMI's design-led transformation
July
07,
2021
In
Design research,
Customer experience,
Service design,
Digital transformation
In 2015, Meld Studios helped the Australian Centre for the Moving Image (ACMI) to better understand behaviours, systems and processes surrounding the delivery of services to visitors. This enabled ACMI to develop and execute a vision for service delivery encompassing gallery spaces and enhancing...
