In his recent article "Heart of Darkness: A mild polemic" Jon Kolko quotes a line from me. We had been discussing the article and the topic; here is the full version of what I wrote. I didn't want it to get lost by the wayside...
I was recently in the position of needing to articulate for a group of people what it is I mean when I use certain phrases/terms - interaction design, service design, and design thinking in particular. For reference, here they are. They're not particularly long, or exhaustive,...
The following conversation took place via Twitter on Tuesday 29th November (late Monday 28th November in north america) between myself, Dave Gray, and a variety of other people. The topic was Service Design, with two main sub-topics: the main challenge for organisations contemplating service design/delivery;...
The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers during primary research, and the understanding of the customers’ broad context ...
The definitions we use to describe what it is that we do - be it interaction design, service design, experience design etc - tend to be coached in positive terms. We talk about designing services that are efficient and that provide differentiation; that are useful,...
The current issue of Interactions magazine contains an article of mine that looks at the qualities of design. In particular, those qualities that make it better suited to solving complex problems than other problem-solving approaches. Design is a broad arena of activity with a rich history,...
I recently wrote an article for Industrial Design publication core77 about the continuum of interaction design focus and the ways in which designers of interactions can move their practice towards a more holistic, systems design.As designers of interactions broaden their perspective and take a ...
