Meld’s Advocacy Framework: Making our purpose tangible

[caption id="attachment_5312" align="alignnone" width="857"] Imagery from HUMAN by Yann Arthus-Bertrand[/caption]It’s an exciting time for Meld Studios. As we celebrate our 10th year in 2019, we look back in pride at how we have partnered with individuals and organisations to create better services and to change...

Presenting on service design in New Orleans

Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights.The theme of this year's conference was the...

Transition Design: Design for a Brave New World

[caption id="attachment_3919" align="aligncenter" width="764"]NASA's The Blue Marble[/caption] The world today is complex. It is layered with complexity that didn't previously exist or that we didn’t previously understand. With this, the problems we face have become more complex. Sometimes referred to as wicked problems. As a...

Scales of Interaction Design: a follow-up

I was fortunate to be able to present a talk at Interaction 16 in Helsinki on 2nd March.You can watch a video of my talk and find talks from other IxD16 presenters on the Interaction Design Association Vimeo channel.My talk looked at interaction design and how the object of design,...

Using design to build organisational resilience

The world is changing Today’s customers have high expectations. Among other things they want:To be recognised To receive personalised services To consume services easily - when, where and how it suits them To connect with the people around them To trust the organisations they interact with Transparency Privacy Unexpected moments of surprise and...

The Radical Redesign of Retail Service

A big thanks to everyone who joined us last Tuesday on our panel as part of the Sydney Design Festival! We had a fabulous evening full of insights on the future of retail with John O'Callaghan, Teresa Giuffrida and Remo Giuffré facilitated by Sasha Abram....

Designing for behaviour

The design process is at the core of everything we do here at Meld, it's collaborative, iterative and transparent. Sometimes we are brought in by a client to help define and articulate what their ideal future experience can be, and in doing so, it inspires...

Join us during Sydney Design 2014

We're excited to take part in Sydney Design 2014, brought to us by the Powerhouse Museum. Sydney Design 2014, from 16 August to 24 August, is a collection of events across Sydney, celebrating design. This year's theme, Design Futures, is described as:How we design, produce,...

Innovation success – tip #1

[This is the first in a series of short tips to help improve the success of your innovation work.]Tip #1: When conducting research to inform your innovation project, don't focus too narrowly on your current customers; or even those of your competitors. Try to understand...

7 ideas for innovation in banking services

Australia's banking industry is ripe for disruptive innovation, and has been for many years. Despite continuous attempts at improving financial services, big innovations aren't on the horizon. As the battlegrounds for mobile and contactless payments are drawn, it is clear the main basis of competition...