Sydney Design Festival – submissions open

The program for next year's Sydney Design Festival is open for submissions.The theme this year is 'Accessing Design' – something that we are particularly interested in exploring. How can we design with audiences that are traditionally ignored (actively or passively)? How can design be used to balance...

Human-centred approaches to city making and planning

Here at Meld we are passionate about improving the everyday lives of people as they interact with the world around them. To do this we employ various methods related to human-centred design to better understand the impacts that environments and systems have on people, then work with...

Using human-centred design methods in museums

Over five months in 2017 we coached over 40 staff from the Museum of Applied Arts & Sciences (MAAS) in human-centred design methods using a ‘design sprint’ process. The goal of each sprint was to generate and test ideas to improve the visitor experience in the...

Reflections on an internship

We’ve recently said goodbye to intern-extraordinaire Purvi Desai. Before she finished up her three month internship, she penned this reflection on her time with us. Thank you Purvi for this reflection and for being such an asset to our office and our work.Purvi conducting a...

What makes a city liveable?

The 10th Liveable Cities conference was held on 10-11 July 2017 in Brisbane. The focus was on making cities more healthy for the people who live, play, visit, and work in them. There were four strong themes which emerged from the presentations I attended.Making community engagement more...

A guide to recruiting for human-centred research

Something which is of constant surprise when working with large service organisations is how hard it is for them to recruit people for research. This difficulty is a data point in itself, as it indicates how much distance there is between service providers and the people...

Presenting on service design in New Orleans

Earlier this month I co-presented at the Museum Computer Network conference in New Orleans. My co-presenters were Ariana French from the Museum of Natural History in New York, and Dana Mitroff Silvers from San Francisco-based consultancy Designing Insights.The theme of this year's conference was the...

#Censusfail – a timeline

The 2016 Australian census was nothing if not controversial. For those outside Australia, most of the controversy relates to whether the names and addresses of the public should be retained along with the statistical data. Previously, unless you had specified you wanted your name kept...