#Censusfail – a timeline

The 2016 Australian census was nothing if not controversial. For those outside Australia, most of the controversy relates to whether the names and addresses of the public should be retained along with the statistical data. Previously, unless you had specified you wanted your name kept...

Lunchtime chats with students

Today I spent lunch with students and staff at Tractor Design School in Surry Hills, chatting about the design process and pathways into the design industry.Tractor have a really great set up. The main space is completely open with students and teachers all sitting together – there...

The problem with product-led thinking in a service-dominant world

We are well into the service age but it's taking a while for us to catch up. Product-led thinking still guides the operating structures of many large organisations, even though the successful delivery of their services requires them to act differently. Could it be that...

Service design in museums

In late 2015 Meld worked with the Australian Centre for Moving Image (ACMI) in Melbourne to help them understand the current visitor experience. I was fortunate to be invited to co-present on this project by Seb Chan, ACMI’s Chief Experience Officer at the Museums and...

How language shapes understanding

I have posted previously on the use of positive language in critiquing work – the power of 'YES, AND…". In this post I explore a few ways in which the limitations of language can lead to misunderstanding.'The limits of language mean the limits of my...

Graphic recording, facilitation & sketchnoting

Recently Sabina and I were invited to graphically record some sessions at the Space AT the [Yellow] Table event for Sydney Architecture festival. It was a beautiful but scorching Sydney day, not your usual setting for lectures nor sketchnoting at such a large scale. The sessions we...

Great reads from September

Our Slack channel #greatreads is a place we post articles, papers, books and other bits of interest. Here’s a selection from the channel from September 2015. Designing the new economy Bronwen Morgan at The Conversation took a look at the ethics and practices behind ‘new economy’ companies...

The importance of “Yes, and…” to design

It's been written about a million times before, but attending the Global Sustainability Jam* over the weekend has reminded me just how important this little change of phrase is to the idea generation process.When you say "Yes, and…" it leaves open the opportunity for someone's...

The changing nature of design

This morning Janna and I attended the launch of Lauren Tan's new book. Design Transitions looks at the changing nature of design practice through the eyes of 42 design studios from around the world.One of the key themes from Lauren's research is the way that design has become more collaborative –...

What designers can learn from change management

In early May I attended the Change Management 2014 conference in Toronto. Why? Because I wanted to spy on the change managers.Many Meld Studios projects are those that may have traditionally gone to change management companies. As change managers have been helping people deal with...