Lunchtime chats with students

Today I spent lunch with students and staff at Tractor Design School in Surry Hills, chatting about the design process and pathways into the design industry.Tractor have a really great set up. The main space is completely open with students and teachers all sitting together – there...

Service design in museums

In late 2015 Meld worked with the Australian Centre for Moving Image (ACMI) in Melbourne to help them understand the current visitor experience. I was fortunate to be invited to co-present on this project by Seb Chan, ACMI’s Chief Experience Officer at the Museums and...

How language shapes understanding

I have posted previously on the use of positive language in critiquing work – the power of 'YES, AND…". In this post I explore a few ways in which the limitations of language can lead to misunderstanding.'The limits of language mean the limits of my...

The importance of “Yes, and…” to design

It's been written about a million times before, but attending the Global Sustainability Jam* over the weekend has reminded me just how important this little change of phrase is to the idea generation process.When you say "Yes, and…" it leaves open the opportunity for someone's...

The changing nature of design

This morning Janna and I attended the launch of Lauren Tan's new book. Design Transitions looks at the changing nature of design practice through the eyes of 42 design studios from around the world.One of the key themes from Lauren's research is the way that design has become more collaborative –...

Concept mapping

As consultants we have to quickly understand the complex interactions of people, processes and products of our clients' businesses. This '50 foot view' is something that our clients often say they've never seen before yet is of real value for sharing project and system knowledge...

Open House. Friday July 7

We are having another open house at our studio on Friday July 7 starting at 4pm.Please come and join us, our friends, clients and colleagues from the industry as we talk all things design, experience, and everything in between.We look forward to seeing you....

Using social media to gather qualitative data

Lauren and I have been recently working on an internal project about public transport. We’ve been conducting various activities to build up a current state view of the problem – why don’t more people catch public transport?...