How language shapes understanding

I have posted previously on the use of positive language in critiquing work – the power of 'YES, AND…". In this post I explore a few ways in which the limitations of language can lead to misunderstanding.'The limits of language mean the limits of my...

The importance of “Yes, and…” to design

It's been written about a million times before, but attending the Global Sustainability Jam* over the weekend has reminded me just how important this little change of phrase is to the idea generation process.When you say "Yes, and…" it leaves open the opportunity for someone's...