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    Four ways to improve how Government engages with citizens

    August 08, 2019 In Capability Building, Government, human-centred design By Paul Merrell Comments (0)

    There are strong aspirations from people in Government to work more collaboratively with citizens. The ​IAP2 public participation spectrum​ is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...

    Four ways to improve how Government engages with citizens

    The Art of Interview

    August 27, 2016 In Capability Building, Design By Paul Merrell Comment (1)

    Design can begin with understanding. Understanding a product or a service yes, and understanding the lives of people interacting with these products and services.

    The Art of Interview
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