NSW Environment Protection Authority (EPA) partnered with Meld Studios to take a human centred approach to developing and evaluating effective messaging to inform communities about the risks of receiving contaminated ‘free fill’. Involving audience members in the design of these campaigns (as...

There are strong aspirations from people in Government to work more collaboratively with citizens. The ​IAP2 public participation spectrum​ is cited in policy and strategy as a model for engaging communities and increasing public impact. The spectrum is a useful frame to describe the current...

Design can begin with understanding. Understanding a product or a service yes, and understanding the lives of people interacting with these products and services.