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    Design in 2030

    December 17, 2019 In Design practice By Steve Baty Comments (2)

    In 2010, in an article for Core77 titled The Strategic Arc of Interaction Design, I laid out what we saw as the pathway towards greater impact for interaction designers. This pathway, and the opportunity it represented, was one of the key drivers for the formation of Meld Studios. It represented,...

    Design in 2030

    Why executives need to meet their customers

    March 22, 2019 In Customer experience By Steve Baty Comments (0)

    If you’re an executive, it’s time to face facts. Fact is, if you never come face-to-face with your customers, you risk making the wrong choices about how best to serve them. Want to reduce that risk? Sit down with your customers and let them serve you up some real-life insights into what’s working...

    Why executives need to meet their customers

    2016: A year in review

    December 24, 2016 In Musings, What's been happening By Steve Baty Comment (1)

    We look back on 2016 as a year of contrasts: the disappointment of Brexit and the US Presidential Election juxtaposed with the birth of a child to our GM, Alison, two engagements (Dom & Laura), and the opening of our Melbourne studio.

    2016: A year in review

    Scales of Interaction Design: a follow-up

    March 22, 2016 In Presenting, conferences, Tools and techniques, Events, Design, interaction design, theory, design By Steve Baty Comments (0)

    Scales of Interaction Design: a follow-up

    Three key ways Digital Disruption affects business

    February 26, 2016 In Musings, future ways of working, Customer experience, Design, Innovation, digital disruption, customer engagement By Steve Baty Comments (2)

    We are well past the point where we might argue whether specific industries will or won't be impacted by technology. The answer is a very firm: yes. We must now understand how the potential afforded by new technologies will change the shape of specific industries:

    Three key ways Digital Disruption affects business

    2015 Year in Review

    December 22, 2015 In Events, Design, year in review By Steve Baty Comments (0)

    With the Holiday season upon us it feels appropriate to take a look back at the year that was and reflect on the good, and the not-so-good.

    2015 Year in Review

    A message to my fellow designers...

    October 10, 2015 In Musings By Steve Baty Comments (6)

    As you sit in your office on Monday, I want you to take a moment to look around at the people next to you. Take a good look. Those people are going to need your support this week. You see, this week they're going to go out into the world and spend hours listening to people. They'll listen to people...

    2014 Year In Review

    December 19, 2014 In Musings, What's been happening, Meld Studios, 2014, year in review By Steve Baty Comments (0)

    There are times when you just feel lost in a sea of data...

    2014 Year In Review

    If you have a hammer... the UX perspective on Service Design

    August 27, 2014 In Musings, service design By Steve Baty Comments (0)

    Companies transitioning to service design from UX run the very real risk of projecting a skill set and perspective onto a problem space that is much more than an extension of UX and digital.

    The rise of journey maps, service design, and Australian design - 2013 Year in Review

    December 24, 2013 In What's been happening, Customer experience, service design, Design, Innovation, year in review By Steve Baty Comments (0)

    We began 2013 coming off the back of a few good months towards the end of 2012, and an otherwise ordinary year. In almost every respect 2013 has been different, and better. Our work is more diverse both in terms of type, scale and industry; there is more of it to speak of; and we have even more...

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