Have you ever held onto feedback you’ve wanted to give to someone on your team because you just don’t know how to say it? Do you ever find that sometimes several moments to give the feedback pass, because you’re figuring out how to say it...
This post will not give you methods and approaches to walk away with and apply to your work. Instead, it is a story about my experience at the Ethnographic Praxis in Industry Conference (EPIC) 2016 and how it confronted how I see my role as...
In our work as designers and facilitators we think and communicate visually. Over the past year we have been running series of workshops on service design and journey mapping and kept getting asked – how are you able to visualise so well? We reflected on...
Showing is more effective than telling. Here’s why. Being able to think and communicate visually is a core skill of our job as designers and facilitators. Communicating visually does not mean creating elaborate artworks that look like the real thing. What we practice at Meld is...
In March 2014 Meld worked with the State Library of Victoria to re-design the Library’s service model and improve the customer and staff experience. The new service model re-zones the library’s spaces to better align with designated services, integrates digital and on-site services, simplifies service...
If you’re anything like me, your starting point is perfection. But striving for perfection stops me from getting everything I know onto the page. I get hung up on how to articulate a single thought, or getting details like names, dates, and places right before moving on. I...
Do you remember what it was like to be a kid? We didn’t have the answers to everything so we needed to figure it out. Not knowing what the ‘right thing’ was never limited how we experienced and understood the world. Earlier in the year, I...
Recently Meld Studios partnered with the State Library of Victoria to help envision a way it might do things differently (and better) in the future. A future where the services they offered remained relevant to customers and created positive experiences for visitors and staff. This did...
Since joining Meld Studios as a designer I have helped build and create current and future state maps, road maps and sketches that communicate abstract concepts, processes and interactions. The maps I have worked on help organisations see the ‘50-foot view’ of their organisation: who...
