Most organisations have a well-intentioned purpose or mission that is their foundation stone. The purpose defines their reason for being – this is why we established our business, this is what we set out to achieve, it is what we collectively strive for. The purpose...
Great to see our work with the Queensland Department of Housing and Public Works to co-design the Fortitude Valley Housing Service Centre win the "customer focus" category of the Queensland Government's 2018 Premier's Awards for Excellence overnight. We were delighted to hear that "In the first three months of...
Animal metaphors are common in business circles. The other day Karina and I were discussing the type of work we do around organisational culture. We spend an increasingly large amount of time talking about tigers, elephants, Trojan horses and the impact these ‘Trojan horse’ projects...
In the next Meld Design Salon, we’ll be talking all things transport. Jordana Blank from Transport for Victoria, and Andrew Kendall from Sydney Metro will offer their unique experiences and perspectives on the importance—and challenges—of implementing a Human Centred Design approach in the government transport...
Karina and I were delighted to share our experiences and thoughts around human-centred organisational transformation at the Intersection conference in Prague last week. The conference brought together executives, architects, designers, change managers and others with a shared interest in helping organisations become better versions of themselves. Our...
I have just published an article over at Medium based on the talk I gave at this year's UX Australia. The article captures my reflections on the role human-centred designers should be playing to help organisations become better versions of themselves. The talk is inspired by...
Iain spoke about the inter-relationship between organisational culture and customer experience at this year's UX Australia – and was interviewed about his talk and general experiences within the UX community...
We are delighted to announce that we'll be running our popular service design workshop series again in Canberra on 29th to 31st October. Please join us for one or all three days of theory, practice and fun around service design: Day One: Customer research and...
Building on last month's webinar on transforming organisations with design, we will be running a new one-day workshop on 'Leading human-centred design for organisational transformation' in Canberra and Sydney in July. The workshops build on our experience bringing a human-centred mindset to a range of public...
We will be running our popular series of service design workshops in Canberra, Melbourne and Sydney in March. These workshops will immerse you in human centred design, design thinking and service design. The workshops in each city are spread across three days. You can either sign up...
