Using Service Design on Internal Project

I want to share an internal project that I and one of our interns (Derek Lau) have been recently working on with the objective to learn about trends and opportunities in the area of air travel.Due to the nature (small) of the project and the...

Steve Baty appointed to the Good Design Council

On March 1st fellow Meld Studios Principal, Steve Baty, was appointed to the Good Design Council by Good Design Australia. The Council consists of Australian and international representatives, and acts as an advisory board for the Australian International Design Awards.Established in 1953 the Australian International...

Reflections on 2011

2011 has been an exciting year for Meld Studios. The following are some of the highlights of the year....

Mapping a service at Service Design Australia

Janna and I spoke at Service Design Australia on the topic of mapping a service. The presentation covered service mapping as a process for capturing what a service is, service mapping as an artifact for expressing a service, and service mapping as a...