December 19, 2011
Reflections on 2011
2011 has been an exciting year for Meld Studios. The following are some of the highlights of the year....
June 15, 2011
Scott McCloud at the Sydney Opera House
A group of the Meldsters are pleased to have tickets for Scott McCloud at the Sydney Opera House on Sunday 21st August. ...
May 29, 2011
A service design approach is required to deliver great customer experiences
Keeping the internal and external worlds separate may appear like the only, or the simplest way to do things, especially for highly fractious, silo-ed organisations, but this approach often results in disjointed services where the investment in designing the customer experience can be completely undermined...
May 10, 2011
Mapping a service at Service Design Australia
Janna and I spoke at Service Design Australia on the topic of mapping a service. The presentation covered service mapping as a process for capturing what a service is, service mapping as an artifact for expressing a service, and service mapping as a...
April 4, 2011
New Meld Studios website
It gives us great pleasure to be able to launch the new Meld Studios website [I feel a bit like the Queen launching a new ship - minus the champagne on a rope]. ...
March 18, 2011
The impact of “undesigned” service experiences
Designing great experiences requires an organisation to design not just a series of artifacts, but also to design the things that go on in between those interactions. ...
March 17, 2011
Presenting at Intranets 2011
I will be talking at Step Two Design's Intranets 2011 conference in Sydney in May. During the talk I will be drawing connections between customer experience, service design and intranets....
February 2, 2011
We’re presenting at Service Design 2011
Janna and Iain will be presenting at Service Design 2011 in Sydney on 3rd May. I believe tickets to the event are available now (apparently quite limited, so get in early!)Our presentation will focus on mapping services. To quote from the program:Service design cannot be...