Innovation success – tip #4

Activities that deliberately introduce absurd ideas and different perspectives can help break you out of a conceptual rut.The trouble with a lot of attempts at innovation is that the group remains firmly entrenched in conventional modes of thinking. The same people look at updated versions...

Approaching Service design – holistic, systems thinking

To be as successful as possible, service designers should seek to approach their project with an holistic, systems-thinking perspective.When a designer addresses a problem, they employ a process and methods largely consistent in their underlying intent:a deconstructionist perspective an understanding born of empathy abductive thinking and synthesis multiplicity...

Sketchnotes from my UX Australia talk on Innovation

A couple of people have posted sketchnotes they made during my UX Australia talk on Innovation. For a look at what they saw as the major points, take a look at:Gary Barber's sketchnotesMatt Magain's (UXMastery) sketchnotes...

Innovation success – tip #3

Challenge yourself to completely alter the landscape.When you take a look at how things are currently done in your industry, it's easy to set about improving things in small ways. A reduction in costs here; a few new or better features there. These small improvements...

Innovation success – tip #2

Obsess over the customers you lose.It can be painful and disheartening to lose a customer, and it's also an accepted part of running a business. If you really want to improve your offering, and make a significant change to your value proposition, you need to...

Innovation success – tip #1

[This is the first in a series of short tips to help improve the success of your innovation work.]Tip #1: When conducting research to inform your innovation project, don't focus too narrowly on your current customers; or even those of your competitors. Try to understand...

7 ideas for innovation in banking services

Australia's banking industry is ripe for disruptive innovation, and has been for many years. The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry provided stark examples into why this is the case. Despite continuous attempts at improving financial services, big innovations...

How we saved a client from a $1bn mistake

We recently had cause to look back over two and a half years of projects and reflect on the impact we've had as designers, and as a company. Quite a few projects stood out for us, highlighting the positive influence we've had on the day-to-day...