Innovation at Fluxible

Later this week I'll be flying to Waterloo/Kitchener in Ontario, Canada to appear at the Fluxible conference. In my talk I'll be looking at how conducting research with different groups of customers and non-customers can open up new opportunities for innovation.In preparation for the conference...

Innovation talk at UX Australia 2012 – slides & audio

Our organisations are constantly interacting with an ecosystem of people with whom we have varying degrees of relationship. Some of those people are loyal customers; others dissatisfied or disgruntled former customers. Still others have disavowed our industry entirely, seeking a 'better' solution to address their...

Open Studio May 3

Please join us on Friday May 3 for our second informal Open Studio event. Our first event saw a group of around 20 chatting about design and the world. We'd love for you to be a part of this regular fixture at the studio. So...

Meld Studios is sponsoring the Customer Experience 2013 conference

We're very excited to be sponsoring the closing party/drinks at this year's Customer Experience 2013 conference - http://uxaustralia.com.au/customerexperience-2013/Customer Experience is an area of design practice in which we see a lot of activity, and represents a constant challenge faced by our clients. In our work we...

Open Studio event this Friday 22/3

In what we hope will become a regular occurrence we are opening the doors to the studio from 4pm on Friday afternoon. If you're in the Sydney area, please drop by and join us for a drink and a chat about all things design.We're at...

Showrooming – presentation to Designing for Mobility 2013

Last Friday I presented a short talk at the Designing for Mobility 2013 conference, held in Melbourne. The talk - Showrooming: threat and opportunity - looked at the emerging pattern of shoppers using physical retail outlets as a showroom, and subsequently price-comparing and purchasing online.Whilst...

A behavioural perspective on Sydney’s Cross-city Tunnel

The toll structure on Sydney's cross-city tunnel encourages drivers to behave in exactly the opposite way to the behaviour desired by the planning authorities.Traffic in Sydney's CBD is a chronic problem, and never is it more so that during the peak-hour rush. To help alleviate...

Fluidity in interaction and service design – a trend

The last few years have seen a progressive opening up of imposed constraints as customers increasingly reject arbitrary restrictions and demand the ability to scale and personalize products and services. We see this everywhere we look, and where restrictions remain, tensions run high and opportunities...