How we saved a client from a $1bn mistake

We recently had cause to look back over two and a half years of projects and reflect on the impact we've had as designers, and as a company. Quite a few projects stood out for us, highlighting the positive influence we've had on the day-to-day...

Reading List – Design alone can’t save UK plc

[This is the first in a new series of posts from the folks here at Meld Studios.]Janna sent round this article yesterday - Design alone can’t save UK plc - a cautionary tale of design determinism, arrogance and hubris. In it, author James Woudhuysen delivers a somewhat scathing attack...

Building your brand with humility and grace – T2 Tea

As an organiser of a few different design conferences I'm always on the alert for interesting people to have speak to various audiences. In that capacity I found myself reading through the story on the founding of T2 on their website. The story centres on the...

Of experiences, service, and holistic design

It was about 12 years ago that the Web design community - in particular those people interested in aspects of Websites such as their structure (information architects), usefulness (strategists), utility (usability practitioners), and interactions (interaction designers and HCI folks) - coalesced the need to take...

Striving for Insights from Design Research

UnderstandingThe analysis and synthesis of research data is the process by which we move from observations to understanding. As discussed elsewhere, there are a number of methods we employ to make this leap. The key consideration here is that we move beyond what we observe -...

The Character of Design

An article of mine was published today, attempting to articulate my understanding of what lies behind Design methods and tools. With synthesis we have the generative engine of design. But if there is a strength and power to design, then it lies in the leap taken...

User Experience: A response to Adam Connor

What follows is a response to Adam Connor's attempt to articulate his personal definitions and beliefs about UX Design. I appreciate the effort required to make such an attempt, and respect that these are his beliefs and will try to respond as such.It is probably...

A spirituality of technology…

In his recent article "Heart of Darkness: A mild polemic" Jon Kolko quotes a line from me. We had been discussing the article and the topic; here is the full version of what I wrote. I didn't want it to get lost by the wayside...